Banfield Pet Hospital

This location need to be closed!! We're going to sue this location!!

Pleasant and very helpful !

This Banfield location has been an extremely frustrating and, frankly, unacceptable experience. I pay a significant amount for the monthly wellness plan, yet whenever I actually need to make an appointment, there is seemingly no availability at any of their locations. Even worse, when an appointment does appear to be available and I book it, I cannot even rely on that appointment being honored. Today, I drove 40 minutes to the Matthews location with my sick kitten because I had an appointment booked. When I arrived, I was told that there was an issue/glitch with their system and, because of that, they could not examine my kitten or provide the care I had specifically driven there for. How is this acceptable? I paid for a service, spent 40 minutes driving with an ill animal, arrived for a confirmed appointment, and was essentially told that their app/system wasn’t working and there was nothing they could do. This is not just an inconvenience. When you have a sick pet, you need to be able to trust that a veterinary appointment you booked will actually be available when you arrive. I am extremely disappointed with Banfield and seriously questioning the value of continuing to pay for a monthly plan when I cannot reliably access veterinary care when my pet needs it. A veterinary service should be reliable, especially when someone’s pet is sick.

I have been coming here for the last 15 years and had pet insurance at one point which I decided to not re-new. Not sure why I continued to have my pet cared for here and give my business for this long when I never felt like a valued client. Through out the years it would be horrible attitude from the receptionist or inconsistency. Today, as I wait in the waiting room you can hear nurses on the other side of the door speaking negatively about another client dropping F bombs and cursing up a storm. Not sure who manages Banfield and to why a behavior like that is not coached while back there. The lack of professionalism is beyond me. I can see why there is continuous turn over rate; an entry level gateway for individuals to get in this field which leads to immaturity, low quality of good service and poor customer experience. I can honestly say, this will be my last final day coming here and the need to move on to a more reputable establishment. No one is ever personable here and I’m only treated as a transaction. Veterinarians here are always offering the same treatment with no resolved issues, very frustrating. Do yourself and pet a favor, DO NOT COME HERE