Smithfield Road Veterinary Hospital

I always have great experiences here especially with Dr. Maximilian. The staff is all nice and truly cre about your pet and your wallet, I unfortunately had to switch vets because the drive is a little long for my 17 yr old dog but I definitely recommend going here if you're nearby.

Dr. Karen Purcell did not provide adequate care for our cat’s diabetes despite consistent and concerning weight loss at each visit. At her last two visits in July she did not explore differential diagnoses for extreme weight loss or anemia. Our cat died from complications of uncontrolled diabetes and severe anemia, four days after her last visit there, during which no labs or testing were done - despite me asking. Do not take your pets with chronic conditions to her. I deeply regret trusting her with our cat’s care.

Terrible for a lot of reasons. Expensive with an attitude. Misdiagnosed my dog and suggested a specialist. 2nd opinion vet had everything cleared up quickly.

Our elderly dog is a regular patient at Smithfield Road Veterinary Hospital. My husband took her in for an annual exam in early June. He mentioned to them that she had just developed a cough. They gave him a prescription (listed only as "cough tabs" on the invoice,) said she had a heart murmur and gave a referral for a cardiologist. Near the end of June, she got into a squirrel and then vomited and pooped in the house for two nights. When she refused to eat and couldn't seem to poop, we feared a blockage and my husband took her back. They performed an anal gland expression and declared no blockage. They said her heart murmur was worse. Only when they put through a refill for the "cough tabs" did we realize that this was a medication for heart disease. (There was no info on the original bottle.) They advertise themselves as a full service animal hospital so I'm not sure why they wanted her to see a cardiologist when they had, apparently, already diagnosed her with heart disease and prescribed treatment. I also can't understand why they didn't discuss their diagnosis with my husband. Our last dog had congestive heart failure but coughing wasn't a symptom so we didn't put it all together at first...and should we have to? To make matters worse, I just got off a chat with Covetrus because I ordered the refill prescription for the "cough tabs" and it's still under review 5 days later. I thought I'd have it by now. The person I chatted with said there was a problem with the prescription and they had reached out to Smithfield but received no response. I asked if it had to do with the dosage because I just received another email from Smithfield this morning telling me there was a prescription ready. It was for the same med but 5mg instead of 10mg. He said yes, that was it and they could cancel the order for the 10 mg and put through the new one. No explanation from Smithfield; again, I had to figure it out for myself. Communication and compassion are definitely lacking at Smithfield Road Veterinary Hospital, I've seen this expressed in other reviews as well.

We have been taking our kitties to this veterinary clinic for some years now and recently I feel like the service is just not the same. I brought in a stray for a check up and vaccination. The veterinarians were very kind and sweet, however, they told me the cat had not had its first heat yet and she was free of parasites, we gave stool samples and everything. A month later her stomach started to grow and I thought she was just getting fat, turns out she was pregnant, and on top of that we saw tapeworm segments in her stool. ( she was kept inside after the vet so I’m not sure how she would get a tapeworm inside) I took one of my other cats here as well to get an annual check up in January and they gave her a rabies vaccine and a few months later she developed feline injection site sarcoma and she is scheduled to get her hind leg amputated. I’m just disappointed in our recent visits to this clinic and very upset with the results. I just wish they were more thorough with our kitties. I understand that FISS is a very rare type of cancer and it might not be the vets fault but considering our other cat (the pregnant stray), I feel like that case could have gone better. We now have 5 unexpected kittens and mama is housing a tapeworm, and we are about to amputate the leg of my other cat. Another case, my sister took her cat a few years ago because she was covered in fleas. She received a shot and the next day she was lying under the bed extremely lethargic, took her to the vet and they told us that she probably ingested something in the house, when we were very sure there was nothing in the house that the kitty could ingest and cause that kind of reaction. (She’s fine now but she had to stay overnight in the clinic under an iv and it was very scary) Do what you want with this information. Unfortunately, I don’t think I will be coming back here.