Vca Timberlyne Animal Hospital

Vca Timberlyne Animal Hospital is a small-animal veterinary clinic in Chapel Hill, North Carolina, located at 110 Banks Dr. It treats dogs and cats. On Google, it has a 4.4/5 rating from 127 reviews, with recent comments highlighting thorough care and good communication alongside some concerns about accessibility by phone and scheduling.

Services

•Veterinary care for dogs and cats
•Diagnostic and treatment visits (reviews describe pets being diagnosed and treated with care)
•Preventatives mentioned in reviews, including heartworm, flea, and tick prevention on a first visit in one account
•General veterinary appointments with an emphasis on thoroughness (as described by reviewers)

Pricing

Pricing is described as below average in some reviews, and one reviewer mentions a free first visit for new clients plus a complimentary heartworm, flea, and tick preventative on that first visit.

People

Dr. Watson and Marianne are mentioned by name in reviews, along with references to nurses and front desk staff.

Reviews

Google reviews list this clinic at 4.4/5 from 127 reviews. Recent feedback includes positive notes about customer service, communication, and thorough, compassionate care, including a comment about avoiding “fear mongering” and keeping costs affordable. A dissenting review reports difficulty reaching the clinic by phone, a perception of declining service and staff rudeness, concerns about doctor turnover, and frustration with an appointment time change communicated by text.

Reviews for Vca Timberlyne Animal Hospital

Note: Showing the 5 most recent Google reviews out of 127 we track in total. Recent reviews may not be representative of overall sentiment.

Scott Windham

2 months ago

Excellent customer service and communication.

N R

4 months ago

This is the best vet experience I've ever had. Extremely thorough and just awesome. I also give you a free preventative for heartworms fleas and ticks on their first visit and the first visit is free if you're a new client.

Siomara Toledo

6 months ago

All the staff here is incredible. They attended my cat super efficiently without any fear mongering at a super affordable price. He was diagnosed and treated with so much care and compassion. This will be my primary vet from here on out.

L Norman

1 year ago

Great team! They took amazing care of my dog, Max! The hospital practices high quality medicine. Dr. Watson, Marianne, the nurses and front desk staff were all very nice and welcoming! The hospital is also beautiful! Newly remodeled and will be state-of-the-art facility! Highly recommend! Thanks VCA Timberlyne!

Jarred Chappell

We have been bringing our pets here for years, but are now switching to a new vet. VCA Timberlyne used to have great service, but it has really gone downhill in the last couple of years. I'm not sure what happened... maybe budget constraints from the VCA corporate office? Good luck getting anyone on the phone and if you do, be prepared to deal with someone who clearly doesn't want to be there or to be talking to people. As I've seen in other reviews, they can't seem to keep doctors around for very long. The last straw with us was when they moved our appointment time up by 15 minutes without asking us. They just sent a text that we didn't see. Then when we showed up at the scheduled time, they wouldn't see us and were just really rude about the whole thing.