Quartet has been so great during our surgical process! I was anxious about the surgery my sweet pup had to have but EVERYONE there helped to put my mind at ease and help me understand the surgery and recovery process. The entire process from pre-op, surgery and updates, and discharge instructions was smooth and professional, especially with Mrs. Cammy who helped with our discharge. Our time with them isn’t over but I know they will be supportive until the end.
Zero Compassion. Zero Competence. Zero Accountability.
I took my cat for a revision tarsal reconstruction surgery on Sept 2, 2026. The surgeon, Dr. Duffy, was aware of a potential ongoing infection, and noted a degradation in bone quality and visible discoloration around the initial orthopedic implant site. Despite clear warning signs, and elevated risk factors (recent and multiple courses of clavamox) he kept my cat on the same antibiotic she was on after the prior failed surgery (clavamox), instead of upgrading to a more powerful/broader spectrum antibiotic such as doxycyline or marbofloxacin. My understanding is that marbofloxacin is commonly used as a postoperative prophylactic in felines as I had another cat prescribed this proactively after abdominal surgery. I still have no idea why Dr. Duffy didn't prescribe marbofloxacin or doxycyline since he was clearly aware of an elevated infection risk. Dr. Duffy neglected her high risk history.
I was instructed to keep my cat crated and her bandage changed once every 7 to 10 days. About 4 days after surgery, my cat stopped eating. I reached out to Quartet and was brushed off by the front desk, assuring me that my cat probably just needed an increased dose of pain medicine. Nobody looked at my cat's chart which indicated a likelihood of infection risk. When I called back to speak with an actual vet and not a front desk staff, I was told to "listen to your voicemail". The Quartet office advised masking symptoms without examining the surgical site. The Quartet office failed to triage anorexia for a post-operative cat. Delaying care for multiple days is an unacceptable timeline for an anorexic cat.
On Sept 10, after having my cat's bandage changed by the local vet who was deeply concerned about the condition of the surgical site, and indeed entire leg, I immediately drove to Quartet to have Dr. Brinkley evaluate my cat's situation. Dr. Brinkley offered to perform amputation that night (prior to establishing my cat's systemic stability, blood loss capabilities given her anemic state, etc.) and offered no plan for recovery care over the weekend (which she would likely need) I declined this haphazard "shoot from the hip" amputation option.
On Sept 11, I took my cat back from Quartet and met with the hospital manager, Kathleen Moran. I explained why I lost confidence in the Quartet group - from neglecting my cat's high risk history, masking symptoms that should have been examined, and failure to triage anorexia. Each time, I was met with the most pathetic excuse for an apology (and mantra of someone who truly does not care in the slightest...) "I'm sorry you feel that way". No effort was made to provide compensatory care or resolve my concerns, except that Ms. Moran stated the employee who told me to "listen to my voicemail" would be written up. Well, I'm sorry to say that will not save my cat's leg from amputation or pay for the additional surgical costs.
Any competent veterinary clinic knows that a post-op cat refusing to eat requires immediate evaluation. Especially given her high risk history of repeated antibiotic use. Receiving culture results 8 days after surgery, when typical culture times are 2 to 4 days is a major failure in diagnostic evaluation.
I can't urge you to avoid Quartet enough based on my experience with the hospital manager alone. Her patronizing and petulant behavior reassured me of my decision to never consider Quartet and write this review to warn others of the experience I had.
Ultimately, I took my cat to VEG who were absolutely awesome. VEG then referred me to NC State and was able to get my cat seen that evening. After speaking with the vet at NC State, it became clear the shoot from the hip amputation approach Dr. Brinkley suggested was highly inappropriate due to my cat's anemia, low red cell count, and other systemic instabilities from acute resistant infection and refusal of food. Ultimately, my cat lost her limb due to the negligence, incompetence, and failure of diagnostic judgement of Quartet surgeons and clerical office staff.
Quartet Veterinary Hospital has truly been a blessing to me and my fur babies. Every member of the staff has been kind, compassionate, gentle, professional, and an excellent communicator from start to finish.
If you’re looking for an outstanding veterinary hospital, I can’t recommend them highly enough. You won’t regret trusting your pets to their care.
Over the past three years, both of my dogs have undergone TPLO surgery, and the care they received was nothing short of exceptional. Thank you to everyone at Quartet Veterinary Hospital for your patience, kindness, and dedication. It means more to me than words can express.
A very special thank you to Dr. Amy Brinkley for giving both of my dogs their mobility and quality of life back. Your skill, compassion, and dedication are truly remarkable, and I will always be grateful for everything you’ve done for my family.
My dog has had 2 surgeries with Dr. Gallagher and both were amazing. Dr. Gallagher explains everything thoroughly, answers as many questions as you ask and is not only a wonderful surgeon, but compassionate as well.
