Vca Apex Animal Hospital

The whole team there is awesome.

The staff were generally nice people, but if you have a cat, go literally *anywhere* else. Go to the VCA in Cary rather than this one. They traumatized our cat, making vet visits even more stressful for her. She's inexplicably terrified of anything that sounds like a plastic bag after her final visit. They would not let us handle her during visits because of "liability/insurance concerns" (okay, I'll sign a waiver - "oh we don't do that") despite the fact that she is far less hostile when I handle her in high-stress situations. They failed to communicate that the Hill's ID food was only needed temporarily, but were happy to continue selling us the marked up bags of this expensive food for years beyond the need without telling us. They also were extremely bad about consolidating appointments. We'd call ahead of an appointment and check, "is there anything else needed in the future that we can also do during this appointment (to limit stress)?" and they repeatedly failed - we'd receive a post card the following month saying she's due for X/Y/Z. This happened multiple times with our cat and our dog. Also, because our cat is spicy, they had us give her gabapentin *the night before* and the morning of an appointment so she'd be zonked out. The problem was, after giving it to her the night before, she knew we'd put something in her food and she refused to eat the gaba in the morning. Moving forward, we asked them if there was another sedative that could be used. "No." When we received our records, we saw that they'd put on her records that the "owner was confused as to why gabapentin was needed." No, we were not confused. We know our cat is spicy and what gabapentin does to the nervous system. *They* were confused as to why a kitty cat figured out how to avoid its effects. We thought giving it the night before was a dumb calculation on their part even before we did it, and indeed it was a dumb calculation, but *we* were confused? No no. Apparently this VCA never heard of Trazodone. Also, and this isn't their fault, but turning left out of there onto 55 is a nightmare most of the time. Go elsewhere. There are far better places and absolutely pleased with our new vet. Edit: FYI, we have not been clients of this location since 2024.