Highlands Pet Hospital

Highlands Pet Hospital is a veterinary clinic in Concord, North Carolina located at 10050 Edison Square Dr NW. The clinic treats dogs, cats, and exotics. On Google, it has a 4.5/5 rating from 88 reviews, with recent comments frequently noting a caring, compassionate team and occasional concerns about clarity around non-medical services and charges.

Services

•Veterinary care for dogs and cats
•Veterinary care for exotic pets
•Same-day appointment availability mentioned by reviewers (in some situations)
•Treatment for gastrointestinal illness, including medication and special food, mentioned by a reviewer
•Bathing services, including a skunk bath, mentioned by a reviewer

Pricing

No published pricing information is available; one recent review mentioned an $88 charge for a skunk bath, but overall costs aren’t described consistently.

People

Reviewers specifically mentioned Dr. Rice and Dr. Condon.

Reviews

Highlands Pet Hospital has a 4.5/5 Google rating from 88 reviews. Recent reviews commonly describe staff as patient, compassionate, and attentive, with positive notes about being seen the same day and feeling supported during anxious pet visits. A less positive review described confusion about what was included in a skunk-bath service (including missing essential oils), longer-than-expected check-in, and frustration with service clarity and charges.

Reviews for Highlands Pet Hospital

Note: Showing the 5 most recent Google reviews out of 88 we track in total. Recent reviews may not be representative of overall sentiment.

Silueta Gaspar Sprague

1 month ago

Took my dog in last minute for a skunk bath, which I appreciated since they could fit her in on short notice. That’s about the only positive. I was told essential oils would be included but never received them. There was also confusion about the service itself — I was told she got 2 baths, then later told it was 3, so I’m still not clear on what was actually done. On top of that, I had to go buy my own shampoo ($16) and was still charged $88 for the bath, with no flexibility on pricing despite the extra hassle on my end. Check-in also took longer than it should have. Between the unclear billing, the missing oils, and having to source my own supplies while still paying a premium, I can’t recommend this place.

Vivian Ferreira

2 months ago

I used to go to another vet, but after evaluating the service given for my late dog, I decided to change. It was a good decision. Dr. Rice knows when to be traditional and when to try new things, and her knowledge and care are great. I’m editing to let people known that this place is really great. Using Otto, I contact them about my dog’s diarrhea, asking for a call. They booked me for the afternoon and the diarrhea stopped that night with the medication and special food. Very nice to be seen in the same day!

Will Williams

2 months ago

Absolutely love this Vet hospital! They are the best in town! The staff was so caring and compassionate! And Dr. Condon went above and beyond to take care of Bear! I will be recommending them to everybody!

Ashley Fontes

2 months ago

Great office! The veterinarian and her technicians are incredibly patient, compassionate, and dedicated to my furry son, Trigger. I moved here about a year ago, and I’m so grateful to have found a veterinary office I completely trust with my old man. Trigger isn’t the easiest patient—he has a lot of anxiety when it comes to vet visits—but they handle him with such kindness, patience, and genuine care every single time. As a pet parent who also gets anxious because of his reactions, this experience has been such a relief. They make us both feel comfortable and supported, and I truly appreciate everything they do. Thank you, ladies, for taking such wonderful care of Trigger! I highly recommend this office to anyone looking for a compassionate and trustworthy veterinary team.

Yasha Waterfield

5 months ago

The staff is very friendly and you can tell that they truly care about each animal that comes in.