Banfield Pet Hospital

Banfield Pet Hospital is a small-animal clinic in Burlington, North Carolina, located at 2760 S Church St Ste 104, Burlington, NC 27215. It treats dogs and cats. Online reviews describe caring staff and knowledgeable help, alongside one complaint about billing for items said to be included in a wellness plan.

Services

•Veterinary care for dogs
•Veterinary care for cats
•Wellness plan (OWP) mentioned in reviews

Pricing

No published pricing information is available for this clinic.

People

One review names a front-desk staff member, Damien; no veterinarians or technicians are named.

Reviews

Banfield Pet Hospital in Burlington has a 4.4/5 rating from 59 Google reviews. Recent comments praise caring associates, “lovely” staff, and “excellent” doctors. One recent negative review describes being charged for services the reviewer believed were included in a monthly wellness plan, followed by a later refund process that felt impersonal.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 59 we track in total. Recent reviews may not be representative of overall sentiment.

Deborah M Brown

1 week ago

Exceptional service provided by associates and staff at Banfield Burlington, NC!

Carrie Marino

Lovely people. You can tell they all love animals. Very knowledgeable and helpful.

Yazmin Juarez

Unfortunately we are going to have to leave a bad review because what has happened with our two recent visits has been enough to want to warn others. We have taken our two dogs to Banfield for over 12 years now. We love our OWP and the vets and vet techs at this location since before they got the location on S Church St and were still inside Petsmart. However, the last two times we have been charged for things included in our wellness plan because Damien at the front desk has failed to review our profile correctly. Our senior dogs are having to visit more often and require services they didn’t used to. Damien has been the only person to ever call us for payment after we’ve picked up our pets, and charged us for services included in the wellness plan we pay for monthly. This is then handled with a cold and standard “you’ll get notification of the refund and should see your money back in a few days.” What has been confusing about this is that in order to know what to charge us, our file surely must be pulled up. Unsure if this is a system issue or a personnel issue. We have to assume the latter as again, Damien is the only person this has ever happened with through many years and new systems and practices. Unfortunately, we’ll not be returning to this location because it isn’t the money we are concerned about but the strange and unexpected principle that’s not sitting right with us. Luckily we have other Banfield Pet Hospitals to resort to.

Margaret Fraser

2 weeks ago

always caring for Sadie and me..excellent drs